Last Updated: 19 May 2026

At My Cucina, accessible from https://mycucina.in/, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how My Cucina collects, uses, stores, shares, protects, and processes information when you visit our website, submit an enquiry form, contact us by phone, email, WhatsApp, visit our showroom, or interact with our digital services.

This policy is intended to align with applicable Indian data protection requirements, including the Digital Personal Data Protection Act, 2023, applicable rules notified under it, and relevant Indian information technology rules.

1. Who We Are

Business Name: My Cucina
Website: https://mycucina.in/
Business Type: Stainless steel modular kitchen design and installation company
Location: Bhandup West, Mumbai, Maharashtra, India
Contact Number: +91 99304 27572
Email: info@mycucina.in

For privacy-related questions, correction requests, consent withdrawal, or complaints, you may contact our Grievance Officer using the details provided below.

2. Grievance Officer

For any privacy-related complaint, personal data correction request, consent withdrawal request, or concern regarding the processing of your personal data, you may contact:

Grievance Officer: Authorized Grievance Officer, My Cucina
Business: My Cucina
Email: info@mycucina.in
Phone: +91 99304 27572
Address: Bhandup West, Mumbai, Maharashtra, India

We will review and respond to privacy-related grievances within 30 days of receiving a complete request, subject to applicable law and the nature of the request.

If you are not satisfied with our response, you may have the right to escalate your grievance to the Data Protection Board of India, where applicable under the Digital Personal Data Protection Act, 2023 and its rules.

Please include your name, contact number, email address, and a clear description of your request or complaint so we can review it properly.

3. Information We Collect

We may collect personal and non-personal information when you visit our website, submit a form, call us, send a WhatsApp message, email us, request a consultation, visit our showroom, or interact with our services.

Personal Information You Provide

We may collect:

• Full name
• Phone number
• Email address
• City or location
• Address or project location, where required
• Service requirement
• Kitchen project details
• Preferred consultation time
• Message or enquiry details
• Information shared through website forms
• Information shared by phone, WhatsApp, email, or in person
• Invoice, project, warranty, or support-related details, where applicable

Automatically Collected Information

When you visit our website, certain information may be collected automatically through cookies, analytics tools, tags, server logs, or similar technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referral source
• Approximate location
• Website interaction data
• Form interaction data
• Cookie identifiers
• Advertising or campaign interaction data, if marketing tools are enabled

We do not intentionally collect sensitive personal data through the website contact form unless you voluntarily provide such information.

4. How We Collect Information

We may collect information through:

• Website contact forms
• Consultation request forms
• Phone calls
• WhatsApp messages
• Emails
• Enquiry or lead capture forms on landing pages
• Showroom enquiries
• Site visit discussions
• Google Analytics
• Google Tag Manager
• Cookies and tracking technologies
• Social media interactions
• Advertising or remarketing tools, if enabled

5. Purpose of Collecting and Using Information

We collect and use personal data only for lawful purposes connected with our business, services, communication, website operations, customer support, or legal obligations.

We may use your information to:

• Respond to your enquiry
• Schedule a consultation
• Arrange a showroom visit or site visit
• Understand your kitchen requirements
• Share product or service information
• Prepare quotations or estimates
• Communicate about your project
• Provide warranty or service support
• Maintain project, billing, warranty, and service records
• Improve our website and user experience
• Measure website traffic and marketing performance
• Prevent fraud, spam, misuse, or website security issues
• Comply with legal, tax, accounting, or regulatory requirements
• Send updates or marketing communication where permitted or consented to

We do not sell your personal data.

6. Consent and Lawful Processing

We collect and process personal data only for specific and lawful purposes connected with your enquiry, consultation request, project requirement, warranty request, service support, website use, or other interaction with My Cucina.

When you submit a website form, request a consultation, contact us on WhatsApp, call us, email us, visit our showroom, or otherwise share information with us, we process that information only for the purpose for which it was shared or for related business, service, legal, billing, warranty, or support purposes.

Where consent is required, we will seek consent in a clear and specific manner. For website enquiry forms, this may include a checkbox confirming that you agree to be contacted by My Cucina regarding your enquiry and that you have read this Privacy Policy.

You may withdraw consent for future processing by contacting our Grievance Officer. Withdrawal of consent will not affect processing already completed before withdrawal or processing required for legal, contractual, billing, warranty, accounting, service, dispute-resolution, or compliance purposes.

Recommended Website Form Checkbox

Add this checkbox below every contact form:

I agree to be contacted by My Cucina regarding my enquiry by phone, email, SMS, or WhatsApp. I have read and agree to the Privacy Policy.

Link Privacy Policy to:

/privacy-policy/

7. Google Analytics, Google Tag Manager, and Cookies

Our website may use tools such as Google Analytics and Google Tag Manager to understand website performance, user behaviour, traffic sources, campaign effectiveness, and website usability.

These tools may use cookies, tags, scripts, pixels, or similar technologies to collect information about how visitors interact with our website.

We may use these tools to understand:

• Which pages users visit
• How users find our website
• How long users stay on pages
• Which forms or buttons users interact with
• Which marketing campaigns generate enquiries
• How to improve website performance and usability

We do not use Google Analytics to intentionally collect sensitive personal information.

8. Cookies and Similar Technologies

Cookies are small files stored on your browser or device when you visit a website. They help websites function properly, remember preferences, measure performance, and improve user experience.

Types of Cookies We May Use

Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling some cookies may affect website functionality or user experience.

If our website displays a cookie banner or consent tool, you may use it to manage your cookie preferences.

9. WhatsApp, Phone, and Marketing Communication

If you contact My Cucina or submit an enquiry, we may communicate with you by phone, SMS, email, WhatsApp, or other communication channels regarding your kitchen requirement, consultation, quotation, site visit, project, warranty, or service support.

We may also send occasional updates, offers, reminders, or service-related messages where permitted by law or based on your interaction with us.

How to Opt Out

You may opt out of marketing communication at any time by:

• Replying STOP on WhatsApp or SMS
• Asking our team to remove you from marketing communication
• Emailing the Grievance Officer
• Calling us at +91 99304 27572

Even after opting out of marketing messages, we may still contact you for project-related, billing, warranty, legal, or service-support communication where necessary.

10. Sharing of Information

We may share limited information only when necessary for business, service, operational, technical, legal, or support purposes.

We may share information with:

• Internal My Cucina team members
• Design consultants
• Installation or service teams
• Fabrication or project coordination teams
• Website hosting providers
• Analytics providers
• Technology service providers
• Form, CRM, or lead management tools
• Payment, billing, or accounting service providers
• Marketing or advertising platforms, if used
• Legal, regulatory, or government authorities where required by law

We do not sell your personal data to third parties.

11. Third-Party Services

Our website and business operations may use third-party services for hosting, analytics, forms, communication, marketing, payment, accounting, CRM, or website performance.

These third-party providers may process limited data according to their own privacy policies and applicable laws.

Third-party tools may include:

• Google Analytics
• Google Tag Manager
• Google Search Console
• Website hosting services
• Website form plugins
• CRM or lead management tools
• Email services
• WhatsApp or phone communication tools
• Social media platforms
• Payment or accounting tools
• Advertising or remarketing platforms, if enabled

We recommend reviewing the privacy policies of third-party platforms you interact with.

12. Data Retention

We retain personal data only for as long as necessary for the purposes mentioned in this Privacy Policy, subject to legal, tax, accounting, warranty, service, and business requirements.

Indicative retention periods may include:

When personal data is no longer required, we may delete, anonymise, or securely archive it according to our internal practices and applicable law.

13. Data Security

We take reasonable technical and organisational steps to protect personal data from unauthorised access, misuse, loss, alteration, or disclosure.

Security measures may include:

• Website security tools
• HTTPS/SSL encryption for secure website browsing where enabled
• Access controls
• Secure hosting practices
• Limited access to enquiry data
• Internal confidentiality practices
• Regular website maintenance
• Secure communication procedures where applicable
• Restricted access to customer project and warranty records

However, no method of internet transmission or electronic storage is completely secure. Users share information online at their own discretion.

14. Data Breach Notification

If we become aware of a personal data breach that is likely to affect your personal data, we will take reasonable steps to assess, contain, and address the incident.

Where required under applicable law, My Cucina will notify affected users and the Data Protection Board of India or relevant authority in the manner and timeframe prescribed by applicable law.

We may also take steps such as investigating the incident, improving security controls, and communicating relevant protective measures to affected individuals where necessary.

15. Your Rights

Under applicable data protection laws, you may have rights regarding your personal data.

These may include the right to:

• Access information about your personal data
• Correct inaccurate or incomplete information
• Request deletion of personal data, subject to legal and business requirements
• Withdraw consent for future processing
• Raise a grievance regarding data processing
• Nominate another individual to exercise rights where applicable under law

To exercise these rights, contact our Grievance Officer using the details provided in this Privacy Policy.

If you are not satisfied with how we handle your privacy request or grievance, you may have the right to approach the Data Protection Board of India, where applicable under the Digital Personal Data Protection Act, 2023 and its rules.

16. Withdrawal of Consent

You may withdraw consent for future processing of your personal data by contacting our Grievance Officer.

Withdrawal of consent will apply to future processing. It will not affect processing already completed before withdrawal or processing required for legal, contractual, billing, warranty, accounting, service, dispute-resolution, or compliance purposes.

17. Children’s Privacy

Our website and services are intended for adults, homeowners, property owners, architects, designers, builders, contractors, and business users.

We do not knowingly collect personal data from children. If you believe a child has provided personal data through our website, please contact our Grievance Officer so we can review and take appropriate action.

18. Links to Other Websites

Our website may contain links to third-party websites, social media pages, maps, payment platforms, or external resources.

We are not responsible for the privacy practices, content, security, or policies of external websites. Users should review the privacy policies of those websites before sharing personal information.

19. Data Transfers and Storage

Your information may be stored or processed using service providers, hosting systems, analytics tools, CRM tools, communication platforms, or cloud services located in India or outside India.

Where data is processed by third-party platforms, such processing will be subject to their applicable privacy policies, security practices, and legal obligations.

We take reasonable steps to work with service providers that maintain appropriate privacy and security safeguards.

20. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website features, legal requirements, cookies, analytics tools, communication channels, or services.

The updated version will be posted on this page with a revised Last Updated date.

We encourage users to review this page periodically.

21. Contact Us

For questions about this Privacy Policy, data collection, cookies, consent withdrawal, or privacy rights, contact:

My Cucina
Website: https://mycucina.in/
Phone: +91 99304 27572
Email: info@mycucina.in
Location: Bhandup West, Mumbai, Maharashtra, India